As a courtesy please give at least 24 hours notice if canceling or rescheduling your appointment. Appointments canceled or rescheduled less than 24 hours in advance are subject to a cancellation fee of 50% (fifty) of the total services scheduled. When scheduling an appointment after ONE no show or late cancellation we will require that you guarantee your reservation by providing us with a valid credit card. If you are uncomfortable leaving us a credit card we gladly welcome you on a walk in basis.
Appointment times have been arranged specifically for you. Terra Nova wellness spa will do its best to accommodate and honor your full scheduled time, but if you arrive late your session may be shortened in order to accommodate others whose appointments follow yours. Regardless of the length of the treatment actually given, you will be responsible for the “full” session booked. Please plan accordingly. It is advisable to arrive 10 minutes in advance of your first appointment and at least 5 minutes in advance of your Subsequent scheduled appointment. This is your time and we want to ensure that you get the most out of it.
In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. To accommodate your desired appointment a credit card is required at the time of booking to guarantee your reservation. Gift Certificates may also be used in lieu of a credit card to hold your appointment. We hold this information as part of our cancelation policies and only make necessary charges to your account on the date of your scheduled service. Details of our cancelation policy are provided below.
*Please notify us for any allergies or sensitivities to aromas or ingredients when you schedule your appointment.
Although we offer planned spa packages for your convenience, you are welcome to combine any of our spa and salon services for a custom package that meets your needs.
All prices quoted or appearing in print are starting at and subject to change without notice.
Please leave all jewelry and valuable items at home. Tetra nova wellness spa is not responsible for lost or misplaced items.
Spa specials cannot be used in combination with any other offer, promotions or third part gift certificates.